Privacy Policy
The document you are reading now. It lists what we collect, why we collect it, how long it stays and which rights you can exercise from your account settings panel.
LEGAL REFERENCE
How parimatch pk Handles Your Privacy
Your privacy policy spells out what parimatch pk collects when you open an account, how long we hold it and when we pass anything on. One read tells...
Data we collectCookies and devicesAccount securityJazzCash and Easypaisa context
What Our Privacy Policy Sets Out
When you create an account with parimatch pk we record your name, date of birth confirmation, contact details, device data and the transactions that pass through JazzCash, Easypaisa, SadaPay, NayaPay or Raast. We use those records to verify who you are, settle transfers, keep the account secure and meet accounting duties that apply where local law permits. Some processing happens because we
need it to run your account; other processing rests on your consent, which you can withdraw by writing to us. We keep records only as long as a purpose or a legal duty requires, then delete or anonymise them. Depending on the supported region you access us from, your rights over that data and the way a request is handled can differ.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PRIVACY SUPPORT
Reaching Our Privacy Desk
If something in this policy is unclear, or you want a copy of the records we hold, our support desk is the place to start. Live chat runs around the clock and email replies land within a working day.
Team online
Live Chat
Open the chat window from your account and an agent answers within minutes, day or night. Data access questions and deletion requests are logged against your profile straight away.
Email Desk
Write to our privacy address and you get a written reply inside one working day. We confirm identity first, then attach the exact records in plain Pakistani English.
Account Requests
Change your marketing consent, download a copy of your data or close the account from the settings panel. Each request is confirmed by email for your own records.
SECURITY HABITS
How We Keep Your Record Safe
Encryption sits around every session, and account access needs a password plus the verification step you set when you registered. Wallet routes through JazzCash, Easypaisa, SadaPay, NayaPay and Raast are confirmed by...
Data Encryption
Every session between your device and our servers runs over an encrypted connection. Wallet references are tokenised, so a full number never sits in a file.
Identity Checks
We confirm your name and age once, at registration, from the documents you upload. That record lets us unlock withdrawals later without repeating paperwork.
Access Control
Your password is stored in hashed form and never shown to staff. Add the extra verification step and a new sign-in from unfamiliar hardware asks for approval.
Retention Windows
Records stay for the period accounting rules set in your supported region. Marketing choices clear the moment you withdraw consent, and closed accounts get anonymised.
Provider Sharing
Wallet providers receive only the reference needed to settle a transfer. We do not sell contact lists, and advertisers see nothing beyond the consent you gave.
Staff Limits
Only colleagues handling your case can open your profile, and every look is written to an audit log. Ask and we share the entries on your account.
POLICY CONSISTENCY
One Set of Rules Across Our Pages
The promises on this page match what you find in our cookie notice, terms and account-opening pages, because one team maintains all of them. When how we handle data changes, every page...
Cookie Notice
A shorter companion page explaining the small files that remember your language, region and sign-in state. It points back here whenever a cookie touches something personal about you.
Terms of Use
The account contract covering age rules, acceptable use and how disputes are handled. Where it touches personal records, it follows the same retention windows you see on this page.
Account Opening
The registration flow mirrors this policy: we ask only for the fields needed to verify you, and nothing is stored before you confirm the declaration at the final step.
Wallet Pages
Each JazzCash, Easypaisa, SadaPay, NayaPay and Raast page repeats the same line about what the provider sees. It matches the sharing clause here word for word.
Consent Centre
One screen where you switch marketing messages on or off. Turning them off never blocks account access or a withdrawal request, and the choice is recorded next to your profile.
Change Log
Whenever wording shifts, we stamp the date above the page. Older versions stay available on request so you can compare what you agreed to earlier.
What You See on Every Policy Page
Each policy page opens with a plain-language summary before the full clauses begin, so you can decide in seconds whether the rest matters today. Sticky navigation...
Plain-Language Summary
Six short lines above the full clauses restate the whole policy without legal phrasing. Read nothing else and you still know what we hold.
Sticky Contents
A side rail keeps every heading visible while you scroll. Tap one and the page moves straight to that clause, which helps when you are checking one detail.
Updated Date
The revision date prints above the first line, so you can tell whether anything moved since your last read. Substantive edits also reach the change log.
Wallet Chips
Colour chips name JazzCash, Easypaisa, SadaPay, NayaPay and Raast wherever a clause touches provider sharing, so the part about your own wallet is easy to find.
Download Option
A button saves the policy as a file you can keep offline or forward to family. The saved copy carries the same revision date as the page.
Contact Footer
Every policy page ends with the same support block, listing chat, email and the expected response time. Nothing leaves you without a way to ask a follow-up.
Questions About Your Data, Answered
Your name, contact details, date of birth, address and the wallet or bank reference you use to move money. We also record device and session data so sign-ins from unfamiliar hardware can be checked.
The provider confirms the transfer, then we store only the reference, amount and timestamp against your account. Full wallet credentials never reach our servers, and the reference is what support asks for.
Yes. Send the request from the email address linked to your account and we reply within one working day. We verify identity first, then attach the records in a readable file.
Accounting rules in your supported region set a minimum holding period, usually a few years. Once that passes we delete the file or anonymise it, and marketing preferences clear straight away.
Only with the wallet providers that settle your transfers and the service partners who host and secure the platform. Each one works under a contract that limits them to the task we assigned.
We publish the new revision date on the page and flag the edit the next time you sign in. Nothing about how we use existing records changes without a notice reaching you first.
Start with live chat or our email desk, and we escalate to the privacy team if the first reply does not settle it. You can also ask for the audit log tied to your account.